Firstly, we’d like to thank everyone that has supported us across the first full year of Universal Language. It’s been an amazing period and we’ve absolutely loved seeing our products worn in all corners of the world. 

 

With that in mind, it has been a busy and intense festive period for the team, with plenty of Christmas orders going out to hopefully delighted Hearts, Hibs and Scotland fans. Our team will be taking an extended Festive break, with shipping beginning again from the 19th of January.

 

All returns/exchanges will also be processed from this date. Our inbox will be monitored ad-hoc throughout this time, and so response time may be slower than normal. 

Christmas Extended Returns

Please note all Universal Language products are made to order, and so production may take 3-5 days from confirmation. 

 

Once your order has been produced, you'll receive a shipping email notification with your tracking information. To ensure you receive your order as soon as possible, some items may be shipped separately. Shipping fees are non-refundable in the case of returns.

 

We aim to despatch all orders within 5 business days.

£2.99: Royal Mail Tracked 48 Service (2-4 days from despatch)

 

International Shipping is available - please enter your shipping address at checkout for rates.

It’s our goal to ensure you have the best possible experience with us, and so we offer returns valid for 30 days from the date of arrival.  All items must be returned unworn and with the original tags still attached.

 

Please be aware that you will be responsible for paying for your own shipping costs for returning your item unless faulty. We highly recommend using a tracked delivery service, to ensure peace of mind and insurance.

 

To return your item, get in touch with your order number and our team will be happy to help.